Can a Chromebook be used with LockDown Browser and Respondus Monitor? (Higher Ed) | |
| A Chromebook extension for LockDown Browser is available for exams delivered in Canvas, Blackboard Learn, D2L Brightspace, Schoology and Moodle. This solution is for student-owned and also managed devices. The LockDown Browser Chromebook extension also supports Respondus Monitor (except in Schoology), an automated proctoring system used at over 1,000 colleges and universities. The Server Profile Setting The LockDown Browser for Chromebook setting is enabled by default for all Respondus Server profiles. This profile-level setting can be disabled, if desired, and doing so will prohibit Chromebooks from being used for any exam that requires LockDown Browser. Once you enable LockDown Browser to be used for a quiz, the LockDown Browser for Chromebook quiz-level setting is also automatically enabled....just like how it's done with LockDown Browser for Windows and Mac. Installing the Chromebook Extension To install the new extension to a student-owned Chromebook, students will need to use the regular LockDown Browser installation link for your school (they will NOT be able to search for the app directly from the Chrome web store.) The LockDown Browser installation link will direct students to the Chrome web store, at which point they should select “Add to Chrome” to install the LockDown Browser Extension. Managed Chromebooks With managed Chromebooks, students will need to have the necessary permissions to install Chrome extensions, or the extension will need to be pushed to their Chromebooks via the Google Admin Suite. Instructions on how to do this can be found by logging on to Respondus Admin Area, and downloading the administrator guide titled 'Managed Chromebooks.' To obtain technical support, or to report a bug/issue, open a support ticket at https://support.respondus.com/ Known Issues Limitations and/or known issues with LockDown Browser for Chromebook: - Quiz passwords (specified via the 'optional password' field in the LockDown Browser Dashboard) aren’t currently supported for exams that use only LockDown Browser. For exams requiring Respondus Monitor, the optional password field is supported. - LockDown Browser’s Calculator and Spreadsheet features aren’t currently supported - The extended keyboard functions (for adding symbols and special characters) isn’t currently available - LockDown Browser’s “Help Center” is currently unavailable - 'Allow access to specific external web domains' option is currently not supported - (Brightspace) Pop-ups need to be enabled in Chrome for the server otherwise the student gets stuck on the 'Start Quiz' page. Please refer to this article. - (Canvas) “Google Chrome OS can’t open this page” error will occur. Click the 'close' button on the error, and you should be able to proceed. |
Notes
What Is Lockdown Browser In Canvas
- Respondus Lockdown Browser does not work on Chromebooks
- You must have a webcam and a reliable, high-speed internet connection to use Respondus Monitor
- Most Respondus problems are due to one of the following:
- Firewall conflicts > turn off the firewall
- Anti-Virus software conflicts > turn off the anti-virus program
- Loss of internet connectivity > send teacher a message and try to reconnect and resume exam
- Other potential issues
- Give the browser a few seconds to fully load the exam before clicking 'Take the Quiz'. Clicking too soon has been reported as a potential cause of issues
- Browse to the quiz from the Assignments page, or the Modules page. Sometimes following links in notifications or in the 'To do' section of your Dashboard will fail to send all of the necessary parameters to the Canvas server.
Uta Canvas Lockdown Browser Download
Downloading Respondus LockDown Browser
- Respondus 4.0® is a tool for importing, creating, and managing exams to publish directly to Canvas. Exams can be created offline using a familiar Windows environment to be published into Canvas or even converted to Word. The Lockdown Browser with or without monitor is a.
- Students: If an instructor has required you use Respondus LockDown Browser for added security when taking a quiz, you must download and install Respondus LockDown Browser before you can start the.
- Lockdown Browser Instructions and Download link Using LockDown Browser + Monitor for Online Quizzes and Exams. LockDown Browser is a locked browser for taking quizzes in Canvas. It prevents you from printing, copying, going to another website, or accessing other applications during an assessment.
Troubleshooting Respondus LockDown Browser
Canvas Downloads Canvas requires many different types of plug-ins be used with their course materials. Below is a list of the most common plug-ins. Note: We strongly recommend that each user has some type of antivirus and/or ad-ware software loaded on their computer. On your computer, open Chrome. At the top right, click More. Click More tools. Clear browsing data. At the top, choose a time range. To delete everything, select All time.
- Blank screen during exam
A blank screen indicates that the browser has lost connectivity with your institution's server, and the webpage cannot load into the browser.
In most cases, you should be able to leave your exam, shut down LockDown Browser, and restore your internet connection. We recommend restarting your computer and moving as close to the router as possible.
If a freeze has occurred, and you're unable to exit, please reference this article
For more information see - https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/579/25/blank-screen-during-exam
- LockDown Browser appears as malware or a virus
This is a potential problem when installing Respondus Lockdown Browser.
Security software or an 'anti-malware' program with very high settings might falsely detect LockDown Browsers as malware such as a virus, Trojan or parasite. The security program would block the download or corrupt the LockDown Browser installer.
https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/274/18/lockdown-browser-appears-as-malware-or-a-virus
- Error Message:'Update server is not supplying information, or the connection to update server is blocked.'
When the warning appears, 'Update server is not supplying information, or the connection to update server is blocked. Please try again later' this typically indicates that security settings or another application is blocking access to the Respondus servers that LockDown Browser uses at startup
https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/195/25/update-server-is-not-supplying-information-or-the-connection-to-update-server-is-blocked
- You must close SSInvitationAgent in a Mac
The 'SSInvitationAgent' is actually a component of other applications such as Apple Messages that also offers a screen sharing option, which is separate from the Mac->System Preferences->Sharing indicated in a warning when starting LockDown Browser 2.0 for Mac.
https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/576/25/you-must-close-ssinvitationagent-in-a-mac - Mac: Webcam Not Detected
If your webcam is not detected at some point during the pre-exam webcam check, and you see the below message, it is likely caused by 3rd party anti-virus software that is installed on your computer. It's also possible that you aren't seeing the below message, but rather are experience a freeze/hang on one of the steps. This, too, may be caused by anti-virus software.
https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/425/26/mac-webcam-not-detected - Webcam Blocked
If you see an image of camera with an arrow through it during your pre-exam webcam check, it is because of a privacy setting that is enabled in your camera's software utility.
https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/470/26/webcam-blocked - Error: Course (OK), Exam (UNKNOWN)
The above error indicates that the exam's LockDown Browser settings could not be detected. For Canvas users, this may be due to you not letting each page fully load before clicking on the 'Take Quiz' button.
https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/483/0/canvas---course-ok-exam-unknown